Warranty and Returns

-Warranty info
-Return info
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PEPPERS WARRANTY 

As sometimes little defects or accidents occur your Peppers sunglasses include an amazing warranty. Here are a few things you should know:

  • The original store of purchase is not responsible for warranty claims. In order to process a warranty you must go through our corporate headquarters.
  • Replacement parts are not available for purchase.
  • Peppers warranty does not cover lost or stolen glasses.

    To place a warranty claim please send the following to our warranty department:

    IF ORIGINALLY PURCHASED WITHIN THE PAST YEAR:

    1. The damaged sunglasses (do not include cases, cleaning cloths, etc)
    2. A completed Warranty Claim Form, found below.
    3. A copy of your receipt from your original purchase. 
        • A previous warranty packing slip will not be accepted as proof of purchase. Once your glasses have been sent in to the warranty department the $25 fee is required for all future claims
        • Claims will not be processed free of charge without a copy of the original purchase receipt.  If you cannot provide proof of purchase follow the instructions below.

    IF ORIGINALLY PURCHASED OVER ONE YEAR AGO:

    1. The damaged sunglasses (do not included cases, cleaning cloths, etc)
    2. A completed Warranty Claim Form, found below.
    3. A $25* replacement handling fee, paid via check or money order and made to Peppers Performance Eyeware

    Please do not hesitate to reach out if you have any questions.

    *Epic Hand Built glasses require a $40 replacement/handling fee

     Warranty does not apply to Chili's Eyegear or Peppers Snow Goggles. 

    Failure to follow the above instructions will delay your claim

    *Peppers never does repairs on glasses sent in for warranty, we always send you out a brand new pair. We will do our best to make sure that you are getting back the same pair you sent in, but once a piece is discontinued we cannot guarantee we will still have one available .  Please view our website and select another similar style you would like from the same price point and collection (ie. Lifestyle, Sport, Metal, Floating.) There may be other colors of your same style available.

    WARRANTY CLAIM FORM

     

    Peppers Eyeware Warranty Claim Form

    Peppers Performance Eyeware

    ATTN: Warranty Dept. 

    3001 Pulawski Way 

    Pittsburgh, PA 15219

     Office use only

    Style sent in:__________

    Damage:_____________

    Name:  ______________________________________

    Email: _________________________

    Address: _______________________________  Phone: _________________________

    Apt. # _________                City: ________________________________    

    State: __________   Zip: ___________

    Second choice*  Style:_______________ Color:______________________

     
    *Peppers never does repairs on glasses sent in for warranty, we always send you out a brand new pair. We will do our best to make sure that you are getting back the same pair you sent in, but once a piece is discontinued we cannot guarantee we will still have one available .  Please view our website and select another similar style you would like from the same price point and collection (ie. Lifestyle, Sport, Metal, Floating.) There may be other colors of your same style available.
                
     Replacement glasses should be returned to you within two to three weeks via USPS.  In order to process all warranty requests as quickly as possible, we do not provide tracking information.  We will only contact you if there is an issue processing your request.
     Peppers is not responsible for sunglasses that are lost in the mail when being sent in for repair. We recommend using a traceable method when sending in your warranty.
                 

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    ONLINE ORDER RETURN FORM
    (PLEASE PRINT AND RETURN FORM WITH PRODUCT)
     
    Return Address:
    PeppersUSA.com - ONLINE RETURNS
    3001 Pulawski Way 
    Pittsburgh, PA 15219
     
    (PRODUCT MUST BE RETURNED NEW WITH TAGS AND PACKAGING AS YOU RECEIVED THEM)

    *REQUIRED

    *Customer Name:  ________________________________

    *Order Number:___________/DATE_______________

    *Address: ____________________________

    Apt. # _______  City: ________________________________    

    State: __________   Zip: ___________ 

    *Phone: ______________________

    Email: _________________________

     

    **CHECK ONE BELOW:

    Credit:________

    (Free shipping on next order.  Credit applied to account online)

    Refund:________

    (Shipping/handling charges will not be refunded)

    Reason for return:

               _____________________________________________________________

     

     

    Sunglasses must be returned within two weeks after receiving your order.   We will only contact you if there is an issue processing your request.

     We are not responsible for sunglasses that are lost in the mail, and recommend using a traceable method when sending in return.

    Once your item is received you will receive your refund within 3-7 Buisness days depending on your bank.  For full credit we must receive product back with tags and packaging.

    We don’t refund any shipping charges.   If you want credit for another pair instead of refunds then we will give you credit for shipping another pair on your account.